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Easy Steps to Place Your Order
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secure
order on-line or
fax your order form
to 1-206-237-2976
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email
logo & graphics to
graphics@crystalartusa.com
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receive and review
a graphical proof
of your order
24 hours
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set-up, production
and engraving
process
5-7 business days
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shipping
Next, 2nd Day
3 Day, Ground
1-5 days
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Artwork and Logo
All of the items displayed on our website are sold blank unless stated otherwise.
Graphics displayed on sample images are not included in the price of an item.
Standard text engraving (up to maximum lines allocated for each crystal award) is included.
In the event you require additional lines of text, custom graphic design or a customized font, please email us at
graphics@crystalartusa.com
to discuss your custom order.
Logo and custom artwork engraving are NOT included in the price of the item. An additional logo/artwork set-up charge will be applied
to the entire order. For example: if you order 10 crystal paperweights and 20 crystal awards for your company, the logo/artwork set-up charge
will be applied once to the entire order.
To expedite your orders, please submit camera-ready artwork.Camera-ready artworkis a
high-contrast black and white file, containing no gray or fuzzy areas and bearing sharp, precisely-defined edges and outlines, production ready.
We recommend submitting vector graphics so we can easily resize the graphics to fit the engraving area.
We accept the following types of digital Camera-Ready graphics media:
.AI, .EPS Vector graphic preferable. You can also submit editable vector .PDF, .PSD graphic files.
Artwork that is not camera-ready or submitted in non-digital format requires additional touch-up and reconstruction.
For example: Black and White 600 dpi Artwork printed on white paper. Our graphical designers electronically reproduce printed artwork to digital camera-ready art. Additional charges may apply if non-camera artwork is submitted.
The following set-up charges apply to custom art/logo processing:
Logo processing – Camera-Ready $ 35.00
Logo processing – Non Camera-Ready$75.00
Artwork – Camera-Ready $ 35.00
Artwork – Non Camera-Ready $75.00
Please email us your graphic/logo file with your order number atgraphics@crystalartusa.comor mail us a diskette.
Graphic prints should be mailed to our address and NOT faxed.
Fonts and Custom Fonts
Please choose from the following fonts for the standard text engraving:
In the event you wish to use a custom font (not offered by Crystal Art USA) please indicate on your order and email/mail us the font you wish to
use and your order number.
Proof Request
In order to ensure customer satisfaction, we proof all orders which
require personalization and engraving. We strongly encourage customers to proof-read and spell-check personalization text prior to order submission.
Customer revision and approval of graphical proofs is required for all engraved orders.
We will not proceed with final engraving until customer's approval is received.
Personalization text changes, including spelling corrections and layout changes require a new proof.
We provide up to two complimentary graphical proofs for each order. All additional proofs, layout, spelling and personalization changes
requested by the customer will incur a $15.00 charge per proof.
We ask customers to reply to proof emails within 24 hours so as not to effect expected date of shipment.
Late approvals from customers may require expedited shipping methods or in some cases rush production charges.
Crystal Art USA, LLC. does not take financial responsibility for the incorrect spelling of personalization text provided by the customer.
It is the customer's responsibility to spell check and proof read personalization text prior to submitting their orders.
Customers are responsible for the charges they have authorized. We strongly encourage our customers to carefully review the proofs before the
product is permanently engraved.
Lead / Turnaround Time
| Typical Turnaround time on Crystal and Glass Orders:
Project proofs - within 24 hours of order submission
Production Time: 5-7 business days after customer's proof approval
Shipping: 1-5 days (Next Day, 2nd Day, 3 Days select and Ground Methods)
The time to complete your order may vary based on quantity and item availability.
We can also process RUSH orders (1 week turnaround) based on product availability and the complexity of the project.
A rush fee of $50 maybe be applicable to rush orders.
Please contact us atsales@crystalartusa.comor call 773-531-2202 to
get lead time quotes for rush orders.
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Volume discount
Crystal Art USA, LLC. Offers volume discounts on order of 10 or more crystal
IDENTICAL items other than paperweights.
For orders over 10 identical items, please call us directly to discuss your discount.
Rush orders are not eligible for volume discounts.
All paperweight prices are based on volume. Paperweight prices can not be discounted further.
Tax Free and Resale Purchases
Businesses or individuals who ARE NOT located in the state of Illinois are
NOT subject to retail tax.
Businesses located in Illinois must complete the certificate of resale and fax it to us in order to be exempt from resale tax.
Individuals who reside in the state of Illinois are subjected to retail sales tax.
Refund Policy
All sales and orders are final.
Due to the fact that our merchandise is personalized and made to custom specifications, it can not be returned.
There are no refunds once your order is in production.
If you have approved the artwork or graphical proof for your order, your order is in production and cannot be cancelled.
Pre-production cancellation
The customer is liable to pay the agreed upon price for any work that may have been
completed up to the pre-production time, if we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. The artwork set-up fee of $25.00 and restocking fees (up to 40% of the total order) will be charged if the order is cancelled prior to production or proof approval.
Crystal Art USA, LLC. does not take financial responsibility for the incorrect spelling of personalization text provided by the customer. It is the customer's responsibility to spell check and proof read personalization text prior to submitting their orders.
You are responsible for the charges you have authorized.
We strongly encourage our customers to carefully review the proofs before the product is permanently engraved.
Your satisfaction is very important to us.
Payment Terms
We accept the following types of payments: Money
Orders, Cashier's Checks, Corporate Checks, and the following Credit Cards (Visa, MasterCard or American Express).
Visa, MasterCard or American Express
We recommend submitting your credit card information via our secure website or you can fax your card information to us.
When providing credit card information, please include your order number, the type of card, the card number, the expiration date and your full name and billing address as it appears on the card. Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential.
When paying by credit card, you will be charged 100% of the amount stated on your order upon approval. This secures the merchandise and puts the order into production to be customized.
Check Payments
A Returned Check Fee of $25.00 will be assessed in the event a check is returned for Non Sufficient Funds.
Products are shipped when the funds clear our bank. In the event your order is time-sensitive, we strongly recommend using a credit card.
Purchase Orders and Net 30 Terms
Crystal Art USA, LLC. reserves the right to grant 30 Net payment terms.
If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% per month (18% per annum) finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed hereunder and not paid when due.
Policies, Terms, & Conditions
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